Service and software, do not see them as separate from each other

And that's exactly what we're about at Anchr: powerful software and a service you can rely on. The software you use to support your critical processes must be solid and intuitive and, above all, do what it's meant to do. That's the absolute minimum you should expect. This also applies to bugs. Just like with real insects, no one is waiting for them. But they are simply part of life. It happens, and you have to deal with it. But preferably supported by a service desk or support consultant who really knows what they're talking about.

We've all experienced being sent from pillar to post. That is not the case with us. Our support desk is designed to resolve issues directly, without the user being passed from one employee to another. There is no first-line support abroad or an external partner that you need to call. 

A good example of our approach: "a customer recently got stuck while importing data and needed help with setting up a punch-out. Within 15 minutes, the team was ready to assist. We believe it's important for customers to always be able to reach us and not immediately run into a 'support wall' that makes them feel unheard," says Ruud Pessers, Team Manager at Anchr. "Whether it's something small like setting up a template or resolving a more complex query, we ensure that the customer can quickly move forward." 

Expertise in software, market and customer 

We are not only experts in our products but also in the needs and expectations of our customers. This strength enables us to solve problems quickly, as well as provide proactive advice and anticipate future needs. 

This allows us to offer our customers the best possible service and help them get the most out of our software. With our internal structure, all our colleagues are well-informed about development. We are involved from development to delivery, and there is no complex structure to assist our customers and build a product that truly meets their needs. 

Our strength: act, think and ask questions 

Our strength lies in our approach: act, think and ask questions. This means we don't just take action when a problem arises, but also critically consider the best solution and ask questions to get to the core of the issue. We believe this approach leads to thorough and sustainable solutions. We strive to look beyond the surface and truly understand what the user needs. 

Are you looking for a way to optimise your purchasing process and seeking that ideal combination of solid software and a service desk you can rely on?

Discover more about our purchasing software here