New case management system at the Council of State in the Netherlands

In 2019, the Council of State held a market consultation and organised a hackathon over a week, in which five suppliers participated. In 2020, the Council of State then carried out a comprehensive selection and procurement process.
 
As a result, Anchr, then still part of AXI, received the provisional award as early as July 2020, after which an extensive verification phase followed. In various workshops, Anchr had to demonstrate the effectiveness of all requested functionalities. Additionally, extra time was spent during those workshops to carefully evaluate Anchr's solution and to learn from the 'best practices' of other authorities that went through similar processes.

In the third week of January, the business analysis phase will start to implement the new solution in successive steps from mid-2021 and go live.
 
The ‘Raadsaam’ solution includes Adaptive Case Management from Anchr in combination with SharePoint Online from a Microsoft Azure Cloud environment and a digital portal for citizens and lawyers. As a central solution, Raadsaam will be integrated with around fifteen other systems through the Koppeldiensten (Enable U) within the Council of State.
 
“The Adaptive Case Management solution is an excellent fit for more complex organisations with many knowledge workers such as the Council of State. Based on case modelling, we map the primary processes of administrative law and advice, and then configure these in the application. Flexibility in the solution is essential, allowing for quick adaptation to changing legislation such as the Environment Act and enabling easy integrations with existing applications.
 
We have found the collaboration in the preliminary phase to be very pleasant and pragmatic. The project staff from the Council of State are engaged and genuinely interested. This instills great confidence for the upcoming business analysis and actual implementation,” said Michel Petrusma, director at Anchr.

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