Daily struggles in finance & procurement (part 3) - order has been delivered, but who received it?
Struggle 1: Where have those items from the order gone?
"We ordered things… but no one knows from whom and when."
There is often a lack of clear linkage between orders and deliveries. Without reception registration, it is impossible to know exactly what is arriving, when, and for whom.
What happens then?
- Packages that remain uncollected or get lost.
- Duplicate orders because no one knows what has already been delivered.
- Delays in projects due to missing materials.
How can it be improved? Work with clear purchase orders and reception registration. With a streamlined procurement process in which each order is linked to a purchase order and reception registration, you know exactly what is arriving and when. Automatic notifications ensure that the right people are informed about deliveries, helping you maintain control of your goods flow.
Struggle 2: The invoice is already there, but the rest is lagging behind
"We have an invoice, but no order or receipt..."
A common issue: the invoice exists, but no one knows if the order has actually been received. Without a 3-way match between order, receipt, and invoice, confusion and delays can occur.
Consequences?
- Delayed payments.
- Angry suppliers waiting for their money.
- Extra work for finance to manually verify everything.
How do you solve this? Automate the 3-way match. By automating the matching process, the software checks whether the order, receipt, and invoice agree before approval for payment. This prevents errors, speeds up the payment process, and ensures satisfied suppliers.
How do you gain control of your purchasing process?
An efficient procurement process doesn't stop at clicking 'order'. The real work only begins afterwards. Because what use is an order if no one knows whether the items have arrived? Or an invoice that stays unpaid because the approver is on holiday?
When delivery, receipt, and payment don't match up, frustrations arise. Parcels remain undelivered, invoices get lost, and suppliers start calling. Maybe you recognize this: as a finance employee, you spend half a day figuring out whether something has even been delivered – let alone by whom.
By intelligently automating those steps, you prevent that chaos. You instantly see what has been ordered, whether it has been received, and if the invoice is correct. No more endless email exchanges, no overdue payments, no surprises. Just overview, speed, and control. That’s how procurement should work. No manual work, no guesswork – but control over the entire chain.
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