Anchr scores in customer satisfaction survey 2025: two-thirds of our customers rate Anchr 8 out of 10 (or higher)
Anchr, a reliable, expert, and committed partner
Wow!
We are proud! Recently, we received the results of the annual customer satisfaction survey and what scores they are! The survey, conducted among customers in Belgium and the Netherlands, shows that more than two thirds of our customers give us an 8 or higher for the collaboration in 2024. A clear confirmation that our approach works.
Since 2020, we have been conducting this survey every year to systematically gather feedback and to better tailor our services and solutions to the needs of our customers. And also this year, the figures and responses paint a clear picture: Anchr is seen as a reliable, expert, and committed software partner.
In numbers
Expertise and engagement make the difference
One of the most striking insights is that customers highly value our expertise and engagement. That personal approach, where our teams actively think along and are ready to help, is clearly seen as an advantage. Customers describe the collaboration as professional, reliable, and above all, human. One customer sums it up nicely: “The cooperation with Anchr feels like a partnership we can truly rely on.”
Positive NPS confirms strong customer relationships
Our Net Promoter Score (NPS) also underscores this satisfaction. With a score of +8, we remain on track and distinguish ourselves within the software sector. A positive NPS means more customers recommend us than advise against us, a clear indication of loyalty and trust.
Reliable and professional
When customers think of Anchr, words like “reliable”, “professional”, and “high-quality” naturally come to mind. We are seen as a solid partner with expertise that you can rely on. As one customer described it: “Anchr has become a trusted constant for us. Reliability is their strongest asset.”
Our people make the difference
More than four out of five customers indicate that Anchr’s employees are willing to go the extra mile. This commitment is highly appreciated and contributes to the sense of partnership. At the same time, our services are valued as stable, which indicates continuity and consistency. A beautiful balance between engagement and reliability. A solid foundation that instills trust, both with our customers and internally. This gives us space to continue innovating, on a secure ground.
Lode Maris
Chief Growth Officer at Anchr
Let's get in touch!
How can we assist you?
Get in touch and we’ll hear from each other soon!